FREE SHIPPING (for orders above ₱500)
Thank you for shopping with JB Straight From America (JBSFA).
Because our items are sourced from the USA and shipped internationally, we follow a specific refund and return process to ensure fairness and transparency.
Our refund and return policy lasts 7 days after you receive your item.
If 7 days have passed since delivery, we can no longer offer a refund, return, or exchange.
To be eligible for a return, your item must:
Be unused and in the same condition you received it
Have complete tags and accessories (if any)
Be in its original packaging
Please note: JBSFA does not accept returns due to change of mind, wrong size, or wrong color chosen by the customer.
The following items cannot be returned or refunded:
Clearance, sale, or promo items
Beauty, skincare, cosmetics, supplements, and personal care items
Underwear, swimwear, socks, and other hygiene-related items
Grocery, food, snacks, drinks, and other perishable items
Fragile items that were damaged due to improper handling after delivery
Digital products, gift cards, or downloadable items
We only process returns for items that are:
✔ Incorrect item sent
✔ Damaged upon arrival
✔ Defective (factory defect)
To file a return or refund request, you must provide the following within 24–48 hours of receiving the item:
Clear photos of the item
Video unboxing (required for damage/defect claims)
Receipt or proof of purchase
Screenshot of order details
No unboxing video = No refund or replacement for damaged items.
This is standard practice for international shipping protection.
Partial refunds may be granted if:
The item has minor factory flaws that do not affect function
The packaging is torn but the product is intact
The item is missing minor accessories not essential to use
Once we receive and inspect your returned item, we will send you an update regarding:
Approval or rejection of your refund
If approved, your refund will be processed and issued via your original payment method or store credit, within 5–10 working days.
If you haven’t received a refund yet:
Check your bank or GCash account again
Contact your bank—posting times may vary
Contact your payment service provider for updates
If you have done all of the above and still have no update, you may contact us at [Insert Email Address].
Sale items, marked-down products, and promotional items are non-refundable and non-returnable.
Only regular-priced items may be refunded.
We replace items only if they are:
Defective
Damaged upon arrival
Incorrect item delivered
To request an exchange, contact us at [Insert Email].
Please note:
Exchanges are subject to stock availability.
If the item was marked as a gift and shipped directly to you, you may receive a gift credit after we receive your return.
If the gift giver had the order shipped to themselves and then gave it to you, the refund will go to the gift giver.
To return your item, ship the product to:
[Insert Return Address]
You will be responsible for paying your own return shipping fees
Shipping fees are non-refundable
If a refund is approved, the return shipping cost may be deducted from your refund
Consider using a trackable courier service—JBSFA is not responsible for lost return parcels
For concerns, questions, or return requests, contact us at:
📩 [Insert Email Address]
📱 Or message us on the official JBSFA Facebook Page
